This Privacy Policy explains how MDM Sahayak (referred to as "we", "us", "our", or "the platform") collects, uses, and safeguards information when you use the Service. MDM Sahayak operates as an independent privately-operated software platform; it is not affiliated with any public administration, regulatory body, school board, or programme authority.

1. Information Collected

We may collect the following categories of information when you create an account or use the platform:

Account information — your name, mobile number, email (if provided), institution name, and other identifiers you choose to register with.
Workspace data — the documentation content you create within the platform (entries, vendor details, cook details, attendance figures, and similar records you enter).
Usage information — pages visited, actions taken (clicks, form submissions), and timestamps, used to keep the platform stable and to improve features.
Device & browser data — device type, operating system, browser version, and IP address (for security & abuse-prevention).

2. User Data Usage

We use the information described above to:

Provide, maintain, and improve the platform's productivity and documentation features.
Authenticate you and keep your workspace data secure and tenant-isolated.
Respond to support requests and notify you about meaningful service events.
Detect and prevent fraud, abuse, or unauthorised access.
Comply with applicable legal obligations.

We do not sell your data. We do not rent or trade your personal information to third parties for advertising purposes.

3. Login Information

Account credentials are stored using industry-standard hashing techniques. We never store your password in plain text. You are responsible for keeping your login credentials confidential and for any activity occurring under your account.

4. Device / Browser Data

We log basic device and browser metadata along with your IP address for the limited purposes of security, rate-limiting, and abuse-prevention. This data is retained only as long as necessary for those operational purposes.

5. Cookies

We use a small number of essential cookies / browser storage entries to keep you signed in, remember your preferences, and operate core platform features. We do not place advertising cookies. You may disable cookies in your browser settings, but certain features (such as staying signed in) will not work without them.

6. Data Protection

We apply reasonable security measures to protect your data, including encrypted transport (HTTPS), authentication tokens, tenant isolation between accounts, and role-based access controls. No system can be guaranteed 100% secure, and you acknowledge that you provide your data at your own risk.

7. Third-Party Services

The platform may use carefully selected third-party services (for example, payment gateways such as Razorpay, or cloud hosting providers) to operate. These third parties process data only as needed to provide their respective services and are bound by their own privacy policies. We do not control and are not responsible for the independent practices of those services beyond our integration with them.

8. User Responsibilities

Provide accurate information when creating your account or entering records.
Keep your password and login credentials confidential.
Do not upload sensitive personal information of third parties without lawful basis.
Use the platform only for its intended productivity / workflow purposes.

9. Children

The platform is intended for adult users (teachers, staff, administrators). It is not directed at children. If you believe a child has provided personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will also be announced within the platform or via email where applicable.

11. Contact Information

For privacy queries, please contact us at support@mdmsahayak.com.